Terms & Conditions

Check in & Check out


Rooms will be available from 3.30pm – 6.00pm on the day of arrival but if you are wanting to arrive earlier or later than these times please give us a ring beforehand and we will try our best to accommodate your request.

Please note we are a home and we cant do late check ins due to there being other guests in the rooms and this would disturb thmem whilst staying at the Kettle House. Please inform us if you are due to arrive after this time as last check in time is normally 7pm. In the event that we have not heard from you by 7.00pm we reserve the right to re-let the room.  If we can not relet the room then you may incur a charge. Many thanks in advance.

Reservations

We will always ask for credit/debit card details to secure the room but will not take anything off your card until departure. 

Please note that any payment made by credit card will incur a small charge of £1-£2 due to the increasing bank charges. Apologies for an inconvenience caused.

Cancellations

Please contact us giving as much notice as possible if you wish to cancel a reservation. Cancellations less than 5 days in advance will incur the remainder of your stay unless we can re let that room where we would refund the amount deducted off your card

Although we will do our utmost to avoid cancelling a booking at any time, we reserve the right to do so. However should this arise we will endeavour to offer an alternative accommodation where possible. Should this occur during your stay we will offer a full refund, less the daily rate for each day or part thereof that you may have occupied the room.

Pets

We simply adore dogs and therefore we are dog friendly but don’t forget to keep your dogs on a lead.  If you are venturing out for the evening then please do not leave your dog in your room alone as its so much kinder to take them with you.

Breakages

We know accidents happen from time to time, so if you have any problems, please let us know so that we can rectify or replace the item.

Serious damage to any fixtures and fittings will incur a charge, to help cover both materials and labour.

Miscellaneous

We don’t mind you having food in your rooms, there is a Mini-market in Fort Augustus where you can get snacks etc.
A wee reminder for parents, children should be supervised at all times during their stay at the Kettle House especially as we are close to a main road. Many thanks

Kettle House is a Non Smoking establishment. However, guests are welcome to smoke outside but please use the cigarette bins provided.


Thank you for taking the time to read our terms and conditions.

The Guesthouse

The Kettle House B & B
Golf Course Road
Fort Augustus, PH32 4BY